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| Unfair Practices |
The open fight between Lever and Colgate is presented in this page. The fight between them shows that they are liars - Some of the advertised claims are questionable. They provided the proof against one another.
It also says clearly about Unfair Trade Practices. They also inform the public inadvertently that you just cannot trust companies on the basis of their claims or their popularity. Did they offer any apology to the Public for having fooled them ?
Did MRTPC impose any fine ? No. Was not the Advertising Council of India sleeping - they too ask us to complain to them about false and baseless advertisement claims. Did the Press pursue the matter ? No
Lever's TV Advertisement - June 2009: 'Boys who use Pepsodent do not lie'
That may be true. But the maker of Pepsodent, Hindustan Unilever is a liar. Their confession is below
| Rule of the Land - Supreme Court's view | |
| 1] The Supreme
Court had ruled that "the object is to bring
honesty and truth in the relationship between the manufacturer and the
consumer"
The Supreme Court emphasises honesty and truth between Seller and the Buyer 2] "if the general impression conveyed is false, the most punctilious and scrupulous accuracy in immaterial minutiae will not render the representations true. "That is, Attempting to prove it otherwise, would only mean that 'the Devil is quoting the Scriptures'. |
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Did MRTPC's role help the Public or sent an advance warning signal to others for the future ? No
MRTPC stands for Monopolies and Restrictive Trade Practices Commission. The above quotes are from their final verdict in the fight between Colgate and Lever.
MRTPC banks on the Law, uses impressive words and issues a 'behave yourself' sermon to Colgate and Lever. Let me use simple terms to summarise that it is unfair to advertise unsubstantiable or yet to be proved claims. By advertising, one has given false impression to the public - lied openly, which has been admitted / proved / in the records
If you and I, the common public, give a false address in writing to bank, demat account opening, driving license etc, it is a legal offense.
When these companies lie openly and dupe the Public through advertisements, there is no punishment ? It does not make sense to me.
| Unethical Advertising - explained with Colgate Vs Lever fight | |
| Round 1 went to Colgate
The baseless
claim : Hindustan Lever promoted its
New Pepsodent Tooth paste in 1997 with the
Colgate with the way the message was advertised, rightly pointed out that by ordinary tooth paste, Lever was targeting its Colgate Dental Cream in particular. Colgate Palmolive hauled up Hindustan Lever before Monopolies and Restrictive Trade Practices commission, [MRTPC] New Delhi. The Justices issued an injection against Hindustan Lever. The case number is Unfair Trade Practices Enquiry No 405 /97. 'MRTPC orders halt to "102%" Ad campaign to protect Consumers' interest' is the headline of the advertisement, released by Colgate, when MRTPC issued the injunction against Hindustan Lever. Colgate advertised this Injunction with some details in the print media. |
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| Injury to the Public - Did anyone pay the penalty for that is also a relevant basic question | |
| MRTPC:
" The commission held that Colgate - Palmolive had established a prima
facie case against the ad campaign. It held that
if the claim of
"102"% anti- bacterial superiority is ultimately not found to be true,"
consumers by and large can be said to have been duped by such advertisement
campaign.
This injury caused to the public in general can hardly be compensated in terms of money, as the feeling of being duped cannot be evaluated in monetary terms. This observation is against Hindustan Lever. We therefore think it is necessary at this stage to injunct the respondent from directly or indirectly making any reference to Colgate in its TV commercials or newspaper advertisements or hoardings for claiming anti-bacterial superiority of its toothpaste products. We think it is also necessary to injunct the Respondent [Hindustan Lever] from referring to any specific quantum of anti-bacterial superiority in terms of any specific percentage figures of its product over any other product till its claim of such anti-bacterial superiority is fully established." |
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| The self certified Priest turns out be a thief | |
| The Table Turns: Round 2 goes to Hindustan Lever. To me, both are unreliable and shameless liars | |
| The Reader now knows
a case and also as to what an advertisement should truthfully convey.
Let us have some more particulars about this ongoing fight between these 2 companies. The details are from Times of India, Ahmedabad, published perhaps on 14th July 1998. Hindustan Lever [HLL] has taken Colgate to the MRTPC now. "The war of a toothpaste's supremacy through numbers is challenged by HLL . HLL has argued that by claiming " two and half time more effective protection against germs, Colgate is de facto making a claim of 250% per cent better protection and anti-bacterial superiority. HLL has alleged that this violates the law laid down by the MRTPC during November 1997, in a dispute between the two companies" [ The Devil quotes Scriptures when it suits them ! ] Colgate commits the same mistake, earlier made by Hindustan Lever of making an excess claim - 250%. What ethical standards ! And Lever landed a solid punch " HLL has claimed that the level of Xylitol in CDC -DP [ Colgate Dental Cream - Double Protection] is merely 3% percent, which it argues is lower than 10 percent level required for efficacy." " This is clear from a paper published by Colgate's own scientists which states that the concentration of 10 percent Xylitol is clinically effective in conjunction with fluoride for tooth decay benefits" the complaint allege, adding that there is no published evidence of efficacy of Xylitol in the absence of Fluoride. |
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| Both are guilty | |
| Hindustan Lever Claiming 2%
extra anti-bacterial capacity for Pepsodent is bad. Colgate fights
to stop that advertisement. And then returns with
250% anti bacterial capacity for its Cream.
But as the product does not have both the ingredients needed for such capacity, Lever punches a knock out, quoting Colgate's own Research Reports. Lever wins this round. Colgate, to the best of recollection, is advised against using the term "Suraksha Chakra" around the name of Colgate Dental Cream, as it was doing for ages. There used to be a ring around the Colgate toothpaste name earlier Now do you get that ? Both Colgate and Lever are household names. They are reputed Companies. But for the mud slinging between them, we would not have heard the above details. Both are guilty of the crimes that they have levelled against one another |
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| What did the public gain ? nothing functional for the teeth, purse or feeling confident, with hoped for vigilance by some governmental / regulating authorities against erring companies | |
| Kettle calling the Pot Black | |
| 1] If you recollect
the advertisement for one product of HLL, the message would be that it
is approved by the Medical Technologists Association of India. In its fight
with Colgate, it argues that efficacy of 3% Xylitol is not supported by
authentic Medical evidences.
In the Advertisement, HLL, presents " Medical Technologists Association" as if it is an authentic knowledgeable, certifying authority. Who are this certifying authority ? They do not say that really. As Doctors cannot openly certify or advertise any Pharmaceutical or Cosmetic product, this certification has no value or authenticity. Any person who mixes a toothpaste is a Technologist. A basic Tooth paste can be formulated by you and me with a simple formula from a Formulation book. We can assemble 10 of our friends. Each one can make a simple variation. We can call ourselves Technologists and form an Association tomorrow called ' Indian Dental care Association' if there is no outfit with that name. It is so simple. But the advertisement emphasises that to imply that it is a honourable, ethical and well recognised outfit. But if it comes to a fight, they say that efficacy of Xylitol is not supported by authentic Medical Evidences. Did the Clinic Shampoo advertisements of 1993 had medical support ? If Colgate forms or say, there is one Dental Technologists Club, in Sikkim, that approves Colgate Dental Cream, that would not be acceptable evidence by HLL or in the court of law. Why then HLL is using such a forum's name to promote a product. It is a deliberate misdirection. 2] Let us turn back to Colgate. If HLL's case against Colgate with MRTPC is truthful, then as HLL says Colgate has used less percentage of Xylitol and that too, without Fluoride, and claiming 250% better efficacy compared to an ordinary tooth paste. What is an ordinary tooth paste ? who defines it and how ? You cannot just mix Calcium Carbonate, Sorbitol, CMC, SLS with water to make it a paste and claim it as an ordinary tooth paste! They do not define the base over which they claim the Superiority in performance. To me, the lack of honesty and truth, which Supreme Court emphasises, is lacking in Colgate's claim To sum up, both these companies do not deserve the Trust of the people Refer indict lever and or RUfooled section |
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| Reflect | |
| In the name and interests
of the public, they all fight. We can have a sound sleep. Does / did the
public benefit in any way ?
Press: " In a written response to queries from this paper, ..........." That is Times of India for you, the largest circulated English daily in India. What did they do ? nothing. They just reported dutifully the version of the company referred. Matter closed, it is a stale news in 24 hours. What do you do ? Trust in God and wash your mouth and body with available pastes and Soaps |
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| Labeling Certificates | |
| One tooth paste is advertised
as approved by Indian Medical Association in August 2005 in Indian TV.
Doctors cannot advertise a product. [ Dr. Shriram Lagoo was disbarred
I think, for appearing in an advertisement. ] So Indian Medical Association, cannot endorse a product. If you visit their website, it does not have details about their testing facilities, endorsements or the governing council |
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| Advertisements: Presenting unrelated fact to twist the Public wrongly | |
| In June 2004, Bajaj
Almond hair oil is advertised as superior to Coconut Oil as it contains
300% or times, more of Vitamin E. It could be
factually correct because Coconut Oil contains hardly any Vitamin E. But the
implications in that message is needless misguidance and mislead the public.
If the product is that good, Bajaj being more than a hundred year old company,
should have by now captured the First position and not be behind many other
in hair oil market.
For example, ground oil contains infinite times more Vitamin E than water. But it means nothing - using facts to mislead / misguide is also wrong. Vitamin E is essential or nourishes the hair to health is implied but it is not so. Vitamin E can be made synthetically to any extent since several decades - 1952 or so. I saw in 2003 special pink capsules of Vitamin E from Merck. These are sold through beauty parlour / saloon trade channels. How many did it help ? Hardly any ! If it is very effective, Merck has the Managerial, Financial and Distribution muscle to make it a Multi Billions Dollar sales product. Merck knows that well. Otherwise, where was the need for Propecia ? |
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| Spectator Governments and other public bodies | |
| One Precedent:
In the Seventies, several Multinational and National companies used
to advertise that their Baby Milk Powder is more Nutritive and Better for
the Infants than the Mothers' Natural Milk. It was
a Questionable and Unscientific claim.
Playing with the Health of the Children: As per my recollection, Some Western companies hastily dumped the left over stock as well, in India. The damage was done. The Future Generation paid the Price for the folly of the Present. The Companies played with the Health of the Children - for their sales and profits ! The Government of India belatedly banned such advertisements much after the West took the lead. So please be not under the impression that Government will act in time. Blaming the 1] The Regulating Authorities for their negligence 2] The Companies for their Unethical approach 3] The Public for their muteness and ignorance. does not really help - especially the sufferer. Bhopal Gas Tragedy victims have not been compensated, even with money, till 2008 |
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| Haircare: Tips for the Top...RUfooled...Social Subjects...Spicy shots Others: Major links are at the top of each page . |
| Errors and Omissions exempted. If there be any unwanted oversights, mistake in content or suggestions for improvements, please e mail us |
| Main / original content: 2001: Last minor modifications: July 17, 2010: Personal website of R. Ranganathan M.Sc., [ MBA - IIMA] |